Event Recap · June 11, 2026 · Munich

Thank You for an Unforgettable After Sales Forum

On June 11, we hosted the first Winning After Sales Forum at our Munich office with a fantastic mix of attendees, speakers, and partners, and it was a blast. From AGCO’s keynote to the panel with Terex, Jungheinrich, and Genpact, you brought real stories, important questions, and a willingness to share what is actually working in after sales. This sparked a rich and engaging discussion about the future of after sales.

Thank you to every attendee, speaker, guest, and partner who joined us, you made this day special.

Für die Event anmeldenExplore insights

WITH GRATITUDE

Thank You to the Leaders
Who Shaped This Day

We wanted a day built around exchange and fantastic networking between OEMs, dealers, and technology partners, not another slide-heavy conference. You showed up with curiosity, asked the relevant questions, and kept the conversations going well after the sessions ended.

To our customers, guests, speakers, and partners: thank you for your time, your candor, and for helping make this forum a day we will remember and build on for years to come.

IN PICTURES

Highlights from the Event

A look back at the moments that made the day, from full rooms and live demos to the conversations that carried on long after the sessions ended.

Photo Credits: Niklas Seibold and ClearOps Marketing team

AGENDA

From Insights, To Action

Inspiring keynotes, engaging panel discussions, and real-world insights from true industry leaders like AGCO. Together we explored how to break down silos for full network collaboration and leverage AI for smarter planning. Here are the sessions that shaped the day.

TIME
SESSION
10:00–10:30
From Fragmentation to Orchestration: The Future of Connected After Sales
William Barkawi, ClearOps
10:30–11:00
Connecting Dealers, Optimizing Inventory, Growing Revenue: The AGCO Journey
Matthias Winkler, AGCO
11:15–11:45
OEM–Dealer Synergies in Action
Panel Discussion with AGCO, TEREX, Jungheinrich & Genpact
13:00–13:30
Agentic After Sales Supply Chains
Robert Zinke, Celonis
13:30–14:00
Removing the Data Barrier to Leverage AI in After Sales
Dan Touchette, ClearOps
14:15–14:45
The Future of After Sales Collaboration: The "Last Mile" Value
Alexander Suessmilch, Genpact

15:00–15:30
Hitachi Ventures - Special Keynote
Pete Bastien & Pratik Malhotra, Hitachi Ventures
15:30–16:00
Final Thoughts & Takeaways
William Barkawi, ClearOps & Andreas Baader, Barkawi Group
Explore the top insights from the event

Voices on Stage

A big thank you to everyone who joined us on stage

AGCO

Matthias
WINKLER

Digital Transformation Lead
Celonis

Robert
ZINKE

Product Lead
Emerging Use Cases
Jungheinrich

Lars
WESTPHAL

Head of Supply Chain Strategy

ClearOps

William
BARKAWI

Founder & CEO
Genpact

Alexander
SUESSMILCH

VP Supply Chain Management,
Global Lead After Sales
Hitachi Ventures

Pete
BASTIEN

Investment Partner

Terex Corporation

Florian
CADORET

Customer Integration Manager

Barkawi Group

Andreas
BAADER

Innovation Engineer

SCAIA

Henry
GREULICH

Partner

Genpact

Bernd
HOFFMANN

VP Genpact Germany

ClearOps

Dan
TOUCHETTE

VP of Product

Stay informed

THE VENUE

Munich, Germany

Date: June 11, 2026
Time: 10:00 AM – 4:00 PM
Location: Baierbrunner Str. 21, 81379 Munich, Germany

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Winning After Sales Forum 2027

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